OUR VISION
We will be a trusted, expert partner; driven by a passionate commitment to providing the best solution to our client’s
needs. Creston Industrial Sales has the expertise and experience to be consultative advisors to our clients with a focus
on delivering value by thoroughly understanding their needs, being hyper-responsive to their requests and building trust
through consistent execution.
We will work beside our clients at all times, always in contact and always mindful of our client’s goals and needs. Instilling
confidence and trust is the foundation of our business.
We will be an employer that treats all people with respect and compassion. Business growth and success is attributed to
our employees and shared with them. The Creston Industrial Sales team will treat each other with care and compassion
at all levels of the business, from ownership to the newest team member. This business exists to serve its employees,
customers and community.
OUR MISSION
We provide industrial products and expertise to the metalworking industry in western Michigan. We act as an extension
of our client’s team as product application and process experts so they have a resource who answers questions, supplies
products and provides innovative solutions.
OUR CORE VALUES
Service
– We will be attentive to all client requests. We will demonstrate our abilities through our expertise, product
knowledge, appearance, conduct, conversation and results.
Responsiveness
– We will treat our clients as they wish to be treated, listening and responding to their needs while
providing prompt responses to requests and 100% on-time delivery.
Expertise Resource
– We will always be perceived by our clients as an expert resource in the cutting tool, fluids, and
other industrial machining needs. We are the opposite of a catalog house; we are an extension of their team as product
application and process experts.
Innovative
– We will continuously identify ways to improve our process, products and policies to meet the ever-changing
needs of our clients. Our clients will look to us as a resource to keep them informed of new technologies, products and
processes.
Communication
– We will actively listen to our clients and vendors and respond in a clear, concise, knowledgeable
manner. We will provide open communication channels to all team members of Creston so they can perform their
responsibilities without impediment.
Encouragement
– We will support employee creativity and teamwork to promote an open and collaborative work
environment that encourages employees to excel in every aspect of their job.
Ethics
– We will always act with integrity and a sense of duty and obligation to our clients and will always be accountable
for our actions. We will treat our fellow team members with respect and in a way that we would in turn want to be treated.
Giving Back
– Contribute to our community and/or employees in need through the donations of resources (financial or
time).
Work Environment
– Foster an enjoyable and rewarding team environment for our employees.
616-454-1222 • 1-800-999-9180
www.
CRESTONINDUSTRIAL
.com
