Mid-Atlantic Business Communications

888.398.2622 MABC.com Your Communications Solutions Partner Customized Technology Solutions for Your Organization

Everything you expect…and then some. Welcome to Mid-Atlantic Business Communications Inc. (MABC Technology Solutions). Established in 1991, we are a premier telecommunications company specializing in communication solutions for businesses in the Mid-Atlantic region of the United States. MABC offers a wide array of services, including Unified Communications, In-Building Cellular systems, and Cloud-based communications platforms. We distinguish ourselves from larger competitors by focusing on personalized service and customized solutions tailored to the specific needs of each client. This approach includes delivering scalable technology solutions, such as VoIP and In-Building Cellular Coverage, to ensure businesses receive the most effective communications infrastructure. Additionally, MABC provides exceptional customer support to ensure our clients have access to expert assistance whenever needed. We serve a diverse range of customers across various industries, including hospitality, healthcare, government, education, finance, and manufacturing. Our skilled professionals are adept at translating complex telecom solutions into tangible benefits for clients, employing persuasive strategies to showcase innovations in Unified Communications, Cellular, and networking services. The MABC team collaborates closely with technical experts to ensure seamless implementation and post-sale support, fostering strong client relationships and driving growth in the digital age. Portsmouth, VA 757.673.2200 Richmond, VA 804.273.6500 DC/MD/NOVA 240.658.8889 Wilmington, NC 910.555.1001 Raleigh, NC 984.212.7830 Infrastructure & Networking Design. Build. Support • 911 Emergency Location Discovery & Communication • In-Building Cell Signal Boosting • Structured Cabling • Data Networking • Wireless / WiFi Unified Communications/UCaaS Certified Delivery Partner • Avaya • RingCentral • Mitel • Five9 Contact Centers • Collaboration & Conferencing Tools IT Services & Ongoing Support Onsite. Remote. On Call • IT as a Service • Infrastructure as a Service • Desktop as a Service • Disaster Recovery as a Service Carrier & Telecom Services Your Partner & Advocate • Broadband / Internet • SIP Services • SD WAN • Contract Negotiation • Network Cost Analysis • Traffic Studies 888.398.2622 MABC.com Is your building stifling your cell phone signal? Let MABC show you how we can overcome signal loss in every area.

Focus on running your business, Implementation, Project Management & Training At MABC Technology Solutions, our implementation practices are designed to deliver seamless and efficient integration of telecommunications systems tailored to your business needs. We start with a thorough assessment of your current infrastructure and requirements, ensuring that our solutions align perfectly with your objectives. Our experienced project management team employs industry-leading methodologies to plan, execute, and monitor each phase of the implementation process, ensuring timely and within-budget delivery. We emphasize clear communication and collaboration, keeping you informed and involved at every step. Additionally, we provide comprehensive training to your staff, ensuring they are well-equipped to operate and maintain the new systems. Our commitment to excellence and customer satisfaction means you can trust us to handle your implementation needs with precision and care, resulting in improved operational efficiency and long-term success. Operating in an ever-changing technology landscape, MABC represents the most trusted manufacturers to ensure we are always on top of industry innovations and have the latest solutions that provide the best value. These companies provide powerful technologies and give us the strength to customize solutions that are specific to your needs rather than bound by a few boxed offerings that cover a vague technology challenge. Corporate Office 701 PortCentre Parkway Portsmouth, VA 23704 757.673.2200 MABC.com Award-Winning Support Online Support & Managed Services At MABC Technology Solutions, our ongoing customer support and managed services are designed to ensure your telecommunications systems operate smoothly and efficiently long after implementation. Our comprehensive support includes 24/7 technical assistance, proactive system monitoring, and regular maintenance to preemptively address any potential issues. Ask about our managed services programs, which cover a range of offerings tailored to your needs, including a local dedicated account manager who provides personalized support and regular updates, ensuring that your systems are always aligned with your business objectives. Our services include remote monitoring of your platform, unlimited remote moves, adds, and changes (MACs), and regularly scheduled updates to keep your systems running smoothly. We also offer detailed analytics and reporting, giving you valuable insights into system performance and helping you make informed decisions. At MABC Technology Solutions, we deliver everything you expect…and then some. • Preventative Maintenance • Emergency Response • Remote Diagnostics • Help Desk Support • Certified Engineers • Onsite Technician Dispatch • Hardware & Parts Replacement • 24/7 Remote Monitoring & Resolution not your technology

Five9 is an industry-leading provider of cloud contact center solutions for thousands of customers worldwide. With billions of interactions and solutions across all digital channels and our AI platform, we deliver a joyful experience to the customer and the agents helping them. Regardless of if you are a small, mid-market, and/or large global enterprises we help deliver a joyful experience across all industries and verticals letting you and your agents concentrate on what matters the most, the customer. See how we do this at www.Five9.com Increase Customer Loyalty with Five9

www.districtpublishing.com

Made with FlippingBook

RkJQdWJsaXNoZXIy MTkwMTc3MQ==