When it comes to customer care, Digital Resources, Inc. understands
the value in providing exceptional service after the sale. We realize the
need to protect the performance of your technological investment; and
we want to ensure it functions correctly each and every time you use it.
Our customers choose to add DRI’s PRO CARE preventative
maintenance program and DRI’s experience and commitment
to maintaining complex AV systems—you can rest assured your
investment will be protected.
As an industry leader in the AV business, we sign an industry
agreement set forth by InfoComm that we will adhere to industry best
practices. The following 10 standards of excellence were developed
with industry experts to exemplify AV business best practices.
Complete Solutions
Informed Advice
Best Value
On-Going Technical Support
Systems Compatibility
Scalability
Clear Scope of Work
Appropriate Documentation
Expert Technical Staff
Training Support
We believe that the success of our
clients determines, to a great extent,
the success of Digital Resources, Inc.
We know you’re making an investment. As business owners, we treat
you the way we wish to be treated, respecting your investment,
maintaining the highest industry standards and retaining the integrity
of all system requirements. Our approach is briefly outlined below:
OUR APPROACH
our standards
Discovery
Each client has unique needs and desires. Our first goal is obtaining
a clear and thorough understanding of needs and expectations. We
work together closely with our clients to determine the best solutions.
Results
After needs and goals are agreed upon, drawings, specifications, and
documents are produced. Once these are all approved, a project
timeline is defined.
PROJECT MANAGEMENT
& Installation
All aspects of the installation and system integration are completed
and all systems are tested.
exceptional service
Exceptional service doesn’t stop at installation. You need to protect
the performance of your investment and ensure it functions correctly
every time you use it. Many of our customers add DRI’s PRO CARE
preventative maintenance program so they know trusted and
experienced technicians are servicing their investment.
