4-5 / 16
JL Gaddy continues to invest in technology that offers our customers the greatest
convenience when placing orders. By utilizing POWERNET—a web-based tool that
allows our customers the convenience of:
• Online ordering
• Real-time access to account information
• View accounts receivable
• Create custom order guides
• Learn about new and discontinued items
• Generate velocity reports by product, category, brand, or manufacturer
• Powerful item search feature
With
POWERNET
, our customers receive the convenience of accessing their
accounts at their leisure—24/7/365.
When placing orders with JL Gaddy, we want our customers to enjoy a
worry-free relationship. We want to ensure accurate orders—every
time. We utilize
PICKRIGHT
warehouse picking system that
Our employees are empowered to make your customer service experience one to
remember. Superior customer service begins with our team of 60 knowledgeable and
experienced employees. We are big enough to deliver all your needs but still small
enough to provide the personal attention our customers deserve. JL Gaddy’s customer
service staff is available to answer or assist with any questions you may have.
Our sales representatives utilize high-impact customer service skills to ensure
customer satisfaction. Our representatives will inform the customer about new
products, promotions, and ever-changing trends that aim to reshape the industry.
Our benefits include:
• Lower Inventory Carrying Cost
- by lowering the appropriate quantities for
individual stores
• Less Out-of-Stock
- more frequent deliveries allow our customers
more accurate replenishment to inventory
• Store Set, Resets, and Tagging
- we offer store sets on retail accounts and assist
owners and operators with inventory and
category management, merchandising, and
product positioning
• Merchandising
- location and store layout are essential to
generating more sales
• One Distributor = Less Time Involved
- customers only have to place one order, check
in one truck, and process one invoice—saving
time and money
CUSTOMER SERVICE
TECHNOLOGY
improves order accuracy. This is a bar-
code scanning system that validates
each item selected—pointing out
errors, wrong items, and overages. This
gives our customers peace of mind
when placing orders.
www.jlgaddy.com