Business at Westbury begins with the
sales team. The tech-savvy, industry-
trained Westbury National sales staff
serves as the main point of contact for
clients. This team assists with product and
service selection, manages any issues or
changes during installation, and handles
upgrades or future additions to customer
systems. Essentially, the sales staff is
dedicated to guiding the client through
the process, ensuring satisfaction every
step of the way.
“We have a team approach to sales,”
explains McGinnis. “We take care of each
other’s customers and end up doing a lot of
cross servicing and backup.”
The technical complexity of the audiovisual
arena requires precise engineering. The
engineering team at Westbury National
Show Systems has the experience and
skill to prepare shop drawings, wiring
risers, installation details and as-built
drawings for projects of varying size
and scope.
Westbury engineers deliver whatever
the customer needs in documentation,
including samples, submittals, manuals
and other required technical paperwork.
The engineers design all custom
assemblies, manufacture and engrave
all required plates and panels, and
prepare unique labels for each cable
connection for quick and easy set up and
troubleshooting.
“We do very simple installations, like hanging
a plasma screen and hooking it up to an
existing system, or we can design and create
an entirely new system that has never been
done before in the audiovisual industry,” says
Gerstein. “That’s the real value of having a
complete engineering department.”
After the design is complete, the right
integrated components must be installed
to exacting specifications. Westbury’s
installers and technicians are equipped
to handle each project without delays
or scheduling issues. From preparing
the fleet and mobilizing the required
personnel, to executing on-time delivery
and project completion, the Westbury
installation team makes it happen.
A project manager is assigned to every
installation initiative to act as a single
point of contact for the customer. The
project manager makes sure the process
is coordinated amongst the various
managers, contractors, consultants and
trades involved in the project.
“Our most significant advantage in the
marketplace is having superior people in
the project management and engineering
roles, people with hands-on experience
working on some of the biggest, most
complex and ‘bleeding edge’ projects out
there,” McGinnis says.
After installation, Westbury’s customer
service team makes efficient work
of incoming customer requests. Two
customer service representatives work
with the department manager to respond
to all incoming service requests and to
dispatch field repair technicians and
specialists as required.
“We provide a higher level of post-
installation support than any other
company in our market,” adds Wallace.
“We have a large engineering division, a
team of project managers, a large base of
full-time installation technicians. There are
a number of other production companies
out there that do smaller-scale projects; we
do both aspects of the business at a very
large scale very well. We have the capital
and experience to provide a higher level of
service and support.”
The Experts Behind the Curtain
The Centre, Casino New Brunswick
Top 2:Touch-panel graphical user interface designs
Bottom 2: 3D AutoCAD design renderings
